Abbie Udall Associates
Specialist Case Managers based in the North East & Yorkshire
Abbie Udall Associates provides independent case management services for clients following a serious injury. We work collaboratively with clients to assess, plan and implement treatment and support to achieve optimum recovery. We work alongside both statutory and private services to create a bespoke level of intervention for all our clients.
- Abbie
- Alli
- Caroline
- Natalie
- Claire
- Gillian
- Carly
- Claire
About Me
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Profile
- Full Name: Abbie Udall
- Phone Number: 07731940101
- E-Mail: Abbie@auassociates.co.uk
Skills
- TRAUMATIC BRAIN INJURY
- PAEDIATRICS
- ORTHOPAEDIC TRAUMA
About
Abbie is an Occupational Therapist and specialises in brain injury and paediatric rehabilitation. She was awarded Catastrophic Case Manager of the year by the CMSUK in 2022
Abbie Udall
"AU Associates has an excellent understanding of the complex and varied needs of clients who have sustained catastrophic injuries"
About Me
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Profile
- Full Name: Alli Pentland
- Phone Number: 07879 636 507
- E-Mail: Alli@auassociates.co.uk
Skills
- TRAUMATIC BRAIN INJURY
- SPINAL INJURY
- ORTHOPAEDIC TRAUMA
About
Alli is a Case Manager and Physiotherapist and has specialised in the field of neurological rehabilitation and the management of long-term neurological conditions since 2008.
Alli Pentland
"AU Associates has an excellent understanding of the complex and varied needs of clients who have sustained catastrophic injuries"
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- Full Name: Caroline Phelps
- Phone Number: 07828 796 601
- E-Mail: caroline@auassociates.co.uk
Skills
- TRAUMATIC BRAIN INJURY
- COMPLEX BEHAVIOUR
- VOCATIONAL REHABILITATION
About
Caroline is a highly experienced Case Manager working with clients with brain injury and complex behavioural presentations.
Caroline Phelps
"AU Associates has an excellent understanding of the complex and varied needs of clients who have sustained catastrophic injuries"
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Profile
- Full Name: Natalie Jardim
- Phone Number: 07776 015 707
- E-Mail: natalie@auassociates.co.uk
Skills
- TRAUMATIC BRAIN INJURY
- TRAUMATIC AMPUTATIONS
- ORTHOPAEDIC TRAUMA
About
Natalie is a Case Manager and Neuro Occupational Therapist. She has significant experience in working with clinically complex and challenging cases. Natalie uses a person centred approach to support the needs of all of her clients.
Natalie Jardim
"AU Associates has an excellent understanding of the complex and varied needs of clients who have sustained catastrophic injuries"
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- Full Name: Claire Edwards
- Phone Number: 07508 245907
- E-Mail: claire@auassociates.co.uk
Skills
- Case Manager Assistant
- Client Personal Assistant
About
Claire is our saviour to all things admin and technology. In addition Claire works directly with clients as a virtual personal assistant.
Claire Edwards
"AU Associates has an excellent understanding of the complex and varied needs of clients who have sustained catastrophic injuries"
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- Full Name: Gillian Worland
- Phone Number: 07768 684323
- E-Mail: gillian@auassociates.co.uk
Skills
- Complex Medical Management
- Safeguarding
- Paediatrics
About
Gillian is a highly skilled nurse with experience of working with both adults and children
Gillian Worland
"AU Associates has an excellent understanding of the complex and varied needs of clients who have sustained catastrophic injuries"
About Me
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Profile
- Full Name: Carly Daley
- Phone Number: 07990 454808
- E-Mail: Carly@auassociates.co.uk
Skills
- Traumatic Brain Injury
About
Carly Daley
"AU Associates has an excellent understanding of the complex and varied needs of clients who have sustained catastrophic injuries"
About Me
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Profile
- Full Name: Claire Harding
- Phone Number:
- E-Mail: claireharding@auassociates.co.uk
Skills
- Human Resources
About
Claire is our HR Manager and is responsible for managing our case management staff and directly employed support teams. She is excellent at bringing calm and order to services we provide to allow our case managers to do what they do best.
Claire Harding
"AU Associates has an excellent understanding of the complex and varied needs of clients who have sustained catastrophic injuries"
Services
View all about the services we offer
Services
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Immediate Needs Assessment - INA
Referrals can be made by email or letter, this will need to include the clients details and information regarding their injuries and any relevant information to date. An immediate needs assessment (INA) will then be conducted with your client, these are predominantly conducted face to face in the clients home or hospital setting. Following the INA we will provide a report and recommendations in relation to your clients injury and include estimated associated costs for this.
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Case Management
Supporting and facilitating a client’s ongoing care, treatment and support needs to meet their rehabilitation goals. This includes: • Instruction and liaison with relevant professionals to support a clients recovery • Providing clinical oversight and direction to promote MDT working and optimising recovery • Liaison with clients and their significant others to review and support treatment • Production of update reports and clinical information to evidence progress • Advocating for a clients needs and provide clinical justification to support these
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Care and Support Packages
Abbie Udall Associates are registered and regulated by the Care Quality Commission and were rated as Good following our inspection in January 2023. Abbie Udall Associates provide clinical support for clients with agency or directly employed care package which includes: • Production, review and monitoring of care plans • Production, review and monitoring of associated risk assessments • Relevant clinical training and ongoing supervision of support staff • Support with recruitment of staff • Completing DBS checks for directly employed staff • Review of clinical notes and providing subsequent feedback/support to staff We do not provide the following: • Payroll Service - however can support with timesheets reviews and submissions • Direct employment and associated contracts • Employers Liability Insurance
"Approachable, articulate and knowledgeable, Abbie always delivers what she has promised."
Abbie is efficient and thorough
Abbie has an excellent understanding of the complex and varied needs of clients who have sustained catastrophic injuries. This is demonstrated both through the content of her immediate needs assessments and case management reports, and through her hands-on work with the clients when implementing rehabilitation recommendations. Abbie builds a great rapport with clients and shows real skill, understanding and empathy when setting and reviewing the pace of their rehabilitation goals, and introducing various types of input to meet a client’s needs. Abbie is efficient and thorough when coordinating input from a large Multi-Disciplinary Team, and very adept at encouraging professionals to work together when setting clear and joined up rehabilitation goals.
Rebecca Maddock - Solicitor Irwin MitchellAlways enthusiastic in her approach
Abbie has supported and mentored me through my probationary period as a new rehabilitation case manager. She has always been a great support and provided encouragement and advice as needed. She is highly skilled and has very good teaching skills and explains things well. She engages well with all staff in a friendly manner and is always enthusiastic in her approach and keen to discuss cases and help with clinical reasoning. I can see how these skills as a mentor also help her to be a very effective case manager.
Jane Potter - Case ManagerExcellent communication skills
Abbie has extensive knowledge of the issues faced by people who have an acquired brain injury and their families. She understands the roles of MDT members and can therefore facilitate effective goal orientated MDT working for the benefit of her clients. Abbie has excellent communication skills and responds to requests from clients and therapists in an efficient manner ensuring that rehabilitation is not delayed.
Angela Birleson - Neuro Occupational Therapist - Let's Accomplish ChangeApproachable, articulate and knowledgeable
From a therapist’s viewpoint, Abbie trusts us to get on with delivering our therapy service but is on-hand to keep us goal-focused and in budget. She reacts quickly to urgent situations and assists in problem solving. Approachable, articulate and knowledgeable, Abbie always delivers what she has promised.
To quote a (mutual) client, Abbie “is a little diamond”!
Contact
“Abbie put us all at ease and made us feel confident in her ability to help my daughter”
